Refund Policy
Last updated: September 12, 2026
This policy explains how refunds work for ElevaRank purchases made at elevarank.com — one-off credit packs and recurring subscription plans. Payments are processed by our payment providers (Stripe and Paddle). For subscriptions, Paddle acts as the Merchant of Record and appears on your statement.
Subscription plans
- You can cancel your subscription at any time from your account or by emailing us. Cancellation stops future renewals; you keep access to the credits already added for the current billing period.
- If you were charged in error, charged after cancelling, or never received the credits for a billing cycle, contact us within 14 days and we will refund that charge in full.
- Because each billing cycle immediately adds usable AI credits to your account, partial-month refunds for credits already consumed are not generally available — but we review every request fairly (see "How to request" below).
Credit packs (one-off)
- Prepaid credits are consumed per request based on the AI model and token usage.
- Unused credits are refundable within 14 days of purchase on request. Credits already spent are non-refundable.
- Credits have no cash value and are for use with the ElevaRank plugin.
How to request a refund
Email hello@elevarank.com with the email address used at checkout and, if you have it, your order or transaction reference. We aim to respond within 2 business days. Approved refunds are returned to your original payment method by the payment provider (Stripe or Paddle), which may take a few business days to appear.
Chargebacks
If you have any issue with a charge, please contact us first — we can almost always resolve it faster than a bank dispute.
Contact
Email hello@elevarank.com.
